VPN15 · Support

Contact Us

For account, international connection, billing, or refund questions, submit a ticket through the user panel. Keep your question and relevant details in one ticket so you can follow replies and add information in context.

Go to Support Tickets

You’ll need to log in to access support tickets. You can create an account with a username and password—no email address required.

Contact Options & Replies

User Panel

Support Tickets

Get help with connection issues, account access, payments, data usage, or refunds. Log in, open the support section, write a clear subject and brief description, then submit your ticket.

Check your ticket for replies after submitting. Resolution times vary depending on the issue, the information needed, and the current ticket queue. We don’t promise a fixed response time.

Submit a Ticket
Public Contact Channels

Email & Telegram

We don’t currently publish a contact email address or Telegram account, so there are no contact links for those channels on this page. For support and after-sales service, please use the user panel ticket system.

We don’t offer email or Telegram support, so no use cases or response times apply to those channels. Don’t send account credentials or payment details to unverified contact addresses.

Log In to the Panel

What to Include in Your Ticket

Connection & Client Issues

Tell us which platform and client you’re using, the route name shown in the client, roughly when the issue occurred, and what happened. For example, you couldn’t connect, webpages wouldn’t load after connecting, or an app wasn’t working properly.

You can also mention what you’ve tried and what happened after switching routes or local networks. If you attach a screenshot, keep the error message visible and hide account details, subscription information, and other sensitive data.

Read the getting started guide →

Orders, Data & Refunds

Include the plan, order status, and payment method involved. If you have an order number, add it to your ticket. Payment methods: Alipay / WeChat Pay / USDT. Never share payment passwords, account passwords, or your full subscription URL.

VPN15 offers a 7-day no-questions-asked refund policy. For refund requests, include the relevant order and request details in your ticket. See the Terms of Service for the full policy.

Read the Terms of Service →

Frequently Asked Questions

How can I add information after submitting a ticket?
Add error messages, test results, or order details to your original ticket to keep the full context together. After checking our reply, if the issue isn’t resolved, continue in the same ticket and describe what’s happening.
Questions about data resets or upgrade charges?
Monthly subscription data resets each month on the activation date. Mid-cycle upgrades are prorated for the remaining days. Data add-ons don’t expire and remain available until used. Check the plans page, then include the plan shown in your panel and your question in a support ticket.
Where can I get the client and subscription details?
Check the downloads section of the user panel for your platform. Subscription details are available after you log in. VPN15 supports Windows / macOS / iOS / Android / Linux. Availability requirements are shown in the panel. This contact page doesn’t provide direct download links or subscription URLs.